Booking Information
This page answers common questions about booking:
How do I book?
Bookings may be made by telephone or our own online booking system available via our Book Now page. The online booking system is the easiest way as it has live access to all the availability, pricing and special offers and you are guaranteed to get the best pricing if you book directly.
Where can I find the full Terms & Conditions that apply?
Our Full Terms & Conditions are available in our Terms & Condition PDF.
Pets, Smoking and Parties
Please note that the premises are totally no-smoking (including outside) and we don't accept pets (even small, non-shedding ones that never get up on the furniture or chew anything), or stag/hen parties.
What happens if I need to cancel; will I get my money back?
If you need to cancel and booked with us directly then you can do so by phoning or emailing us.
Exactly what happens depends on what price plan you signed up to when you booked. If you booked directly under our standard price plan where you pay an initial deposit on booking and the balance payable 14 days ahead of the stay, you will in the first instance lose the initial deposit and then, if the cancellation is within 14 days of arrival you will also lose the balance, however you will not be liable for amounts not yet due such as the cleaning fee (if one is applicable to your stay); HOWEVER we will put the apartment back on sale and use reasonable endeavours to re-let it and if we are successful we will be able to refund you (less any costs and/or reduced income involved) in accordance with our Terms & Conditions.
if you booked using a flexible payment rate (which usually costs more), you will normally be able to get a full refund depending on the exact terms of the price plan, right up until a day or two before arrival.
An unrefundable or non-refundable price plan is exactly that - you have given up your right to get your money back if you cancel, normally in return for a discount.
We suggest you consider taking out travel insurance to safeguard against possible loss of a deposit.
If you booked via an Online Travel Agent then in the first instance you should contact them as we cannot usually cancel one of their bookings from our end, and they will normally operate their deposit and cancellation policy to the letter.
What happens if I need to cancel due to COVID-19?
We now consider all new bookings "COVID-aware". In the UK you are no longer legally required to self-isolate if you have COVID.
This means that the normal deposit and cancellation terms of the price plan you signed up to when you booked apply if YOU need to cancel.
However, if WE have to cancel by being directed that we must close then (for example in the unlikely resumption of lockdown measures for a new COVID variant) we will refund you in full regardless of the price plan you booked under.
What are we doing differently due to COVID-19?
We have moved into "living with COVID" and so although our high quality cleaning regimen continues, we are no longer taking any COVID-specific precautions such as the anti-viral fogging and extra sanitisation of surfaces we were doing at the height of the pandemic. At the time of writing some apartments and gym continue to have small stocks of hand gel and antiviral wipes, but these will not be replenished when empty.
